I return a package?
OUR GUARANTEE: Air Filters.net unconditionally guarantees all merchandise. If you are not
completely satisfied with your purchase, you may return merchandise in new
condition, with its original packaging and accessories for a prompt refund
within 30 days of the original ship date.
Components that are not returned with all items intact will result in the issuance of a
prorated credit based on the cost of the missing items.
If you need to return your merchandise for any reason please notify Air Filters.net
within 30 days of the original ship date. We will contact you to issue an RA #. Please Email the
following information to Info@airfilters.net, or call
PLEASE NOTE: Air Filters.net reserves the right to
refuse any return or to charge a 15% restocking fee on any return that
does not meet these conditions.
For your protection, please insure the package and use a shipping method that is
"traceable" such as UPS, Airborne, DHL, or Federal Express.
What if I order
the wrong size custom made filter? Info@airfilters.net, or call
Because our custom made filters are constructed from one continuous piece of aluminum, we
can't resize them once they are made.
We understand that sometimes mistakes happen. So if your filter does not fit
properly we will arrange to pick it up, make you a new one in the correct size and ship it
back out to you. We must charge nominal fee of $25 to cover shipping and handling
How do I
exchange an item?
Our return center
cannot process exchanges. If you have found another item that you would prefer over one
you have already received, we ask that you place a separate order for the new item and
that you return the unwanted item. Once the returned item has been picked up, a credit
will be issued to your account. Please write the reason for your return on the back of
your packing slip. Enclose the slip in the carton, wrap the package securely, and affix
the UPS mailing label you receive when you notified us of the return.
your package to:
NW 39th Street
Springs, Fl 33065
What do I do if my order is incomplete, incorrect or damaged?
Air Filters.net is committed to
providing excellent customer support. If your order is incomplete, incorrect or damaged,
please contact our Guest Assistance department via e-mail at Info@airfilters.net
or you can call us toll free during office hours Monday through Friday, 8:30am to 6:00pm
EST, at (800)757-1836 in the USA. For callers outside the country please call
Sales tax is charged only on orders sent within the state of Florida. Florida State law
requires that we charge a sales tax on the full amount of the order.